The Chapter Hotels – Falcon Hotel
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★★★

The Chapter Hotels – Falcon Hotel

11 Norfolk Square, Westminster Borough, London, W2 1RU, United Kingdom
7.3 / 10 City of Westminster United Kingdom
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Overview

First Impressions

The Chapter Hotels – Falcon Hotel sits on one of those classic London garden squares that feels like a little oasis once you step off the busy streets. Norfolk Square has this quiet residential vibe — you know, the kind where you can actually hear birds chirping instead of just endless traffic. The building itself is pure Victorian elegance, with those white stucco facades that make you feel like you’re in a proper London movie.

Location That Actually Works

Here’s what I love about staying in London around Paddington — you’re close enough to everything without being in the thick of tourist chaos. Hyde Park is literally a two-minute walk away, which means morning jogs or evening strolls are sorted. Paddington Station is right there too, so if you’re doing day trips to Bath or Oxford, you won’t be dragging your luggage across half the city. The Lancaster Gate tube stop gets you to Oxford Street in about ten minutes, but honestly, sometimes I just walk through the park because it’s actually faster (and way more pleasant).

The Room Experience

This three-star hotel doesn’t pretend to be something it’s not, and that’s refreshing. My room was compact but thoughtfully laid out — they’ve clearly worked hard to make the most of typical London space constraints. The bed was genuinely comfortable, not just “fine for a few nights,” and the shower had proper water pressure. Small details matter here: decent lighting for reading, enough outlets near the bed, and blackout curtains that actually work. The décor feels contemporary without trying too hard to be trendy.

Practical Considerations

The staff here seem to know their neighborhood well — they gave me solid recommendations for both the touristy stuff and local spots that felt more authentic. Breakfast isn’t included, but there’s a decent café right downstairs, and honestly, with Borough Market and all those amazing food halls around London, you might want to explore anyway. The building is old, so don’t expect perfect soundproofing, but it wasn’t disruptive during my stay.

Why Guests Love It

What makes this place work is the balance — you get that quintessential London townhouse experience without paying Mayfair prices. It’s the kind of hotel where you feel like you’re staying in a proper London neighborhood rather than a tourist bubble. The Paddington area has character, with its mix of locals grabbing coffee and travelers figuring out the tube system. If you want somewhere comfortable and well-located without any pretense, The Chapter Hotels – Falcon Hotel delivers exactly that.

Guest Scores
7.3
Very Good
Based on verified reviews
Staff
9.2
Comfort
7.3
Location
9.5
Free WiFi
7.9
Facilities
6.9
Cleanliness
7.4
Value for money
7.5
Available Rooms
Superior Double Room
1 double bed
Max persons: 2
$155
per night
Deluxe Double Room
1 double bed
Max persons: 2
$168
per night
Deluxe Twin Room
2 single beds
Max persons: 2
$168
per night
Deluxe Triple Room
3 single beds
Max persons: 3
$208
per night
Deluxe Family Room
2 single beds 1 double bed
Max persons: 4
$251
per night
Superior Single Room
1 single bed
Max persons: 1
$128
per night
Deluxe Single Room
1 single bed
Max persons: 1
$142
per night
Select →
Facilities
Bedroom 1
Linen
Bathroom 6
Towels
Private bathroom
Toilet
Free toiletries
Hairdryer
Shower
Food & Drink 1
Tea/Coffee maker
Languages spoken 1
English
Safety & security 2
CCTV in common areas
24-hour security
Reception services 1
Invoice provided
Other for your stay 4
Non-smoking throughout
Heating
Family rooms
Non-smoking rooms
House Rules
Pets
Pets are not allowed.
Parties
Parties/events are not allowed
Check-in
From 15:00 to 23:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 11:00
Cancellation/prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Guest reviews
P
Paul
United Kingdom
8
"Short Ans sweet was just right"
Great welcome by the guy at the desk.Very helpful and friendly.Quick check in.Telling me al that l need to know about the hotel stay
What could be improved: Room was a little small.Glad it was only for two nights.Shower was remarkably small.
27 October 2025
E
Elizabeth
United Kingdom
8
"Great location and friendly staff."
The staff was very friendly and comfortable bed
What could be improved: Wifi was not always working
29 July 2025
T
Trish
United Kingdom
7
"Good"
Location
What could be improved: 70 stairs to my room
23 June 2025
D
Donald
Australia
8
"Very good"
We loved the staff very welcoming particularly Mitka
What could be improved: The toilet bring outside our room was unexpected and we were not comfortable about it.
22 June 2025
D
Deborah
Canada
8
"Very good"
The hotel was in an excellent location, clean, quiet and the beds were very comfortable. It was good value. The staff are very friendly and helpful. They truly couldn't do enough to make our stay better.
What could be improved: No elevator, walk up the flights of stairs could be tough at the end of a sightseeing day. Bathroom sink was very small, had to be creative on how to use effectively.
27 April 2025
J
Judith
Germany
8
"Very good"
Very nice people, everything was clean.
1 January 2025
M
Matthew
United Kingdom
7
"Comfortable room in good quiet location. Helpful staff 9until 8.00pm)"
Comfortable room. Coffee/tea facilities.
What could be improved: The toilet was outside the room.
13 November 2024
L
Lisa
Japan
8
"Simple and cozy room with friendly staff!"
A cozy little space close to Paddington Station. Staff are incredibly warm and friendly! The bed was comfortable after a big day of exploring. Excellent value for money if you need a simple hotel room.
What could be improved: Not much. It’s clearly an older hotel, but we knew that when we booked it.
12 October 2024
I
Imani
France
7
"Nice place"
Great place, location and staff.
What could be improved: The place is not really soundproof
24 September 2024
D
David
Canada
7
"Good"
Location
What could be improved: Stairs
19 September 2024
Surroundings
What's nearby
Hyde Park 50 m
Perks Field 1.6 km
Regent's Park 1.1 km
Home House Club 1.4 km
Leinster Square 1.7 km
Madame Tussauds 1.7 km
Kensington Gardens 1.3 km
Broadley Street Gardens 1.1 km
Sussex Gardens Open Space 300 m
Restaurants & cafes
Restaurant Bella Italia 40 m
Restaurant London St Brasserie 40 m
Restaurant London Street Brasserie 40 m
Top attractions
London Zoo 3.2 km
Regents Park 2.6 km
British Museum 3.8 km
St James's Park 3.5 km
Trafalgar Square 4.1 km
Buckingham Palace 3.1 km
Piccadilly Circus 3.4 km
Natural History Museum 2.6 km
Victoria and Albert Museum 2.6 km
Natural beauty
Lake Paddington Basin 650 m
Public transport
Bus Smith Close 10 km
Metro Lancaster Gate 600 m
Train London Marylebone 1.5 km
Train Paddington Station 200 m
Bus Victoria Coach Station 3.5 km
Metro Paddington (Circle & Bakerloo) 100 m
Closest airports
London City Airport 17 km
London Gatwick Airport 47 km
London Heathrow Airport 21 km
The Chapter Hotels – Falcon Hotel
11 Norfolk Square, Westminster Borough, London, W2 1RU, United Kingdom
$128 / per night
7.3 Very Good
★★★☆☆
Book now
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