Hotel Indigo London K West Shepherd’s Bush by IHG
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★★★★

Hotel Indigo London K West Shepherd’s Bush by IHG

Richmond Way, Hammersmith and Fulham, London, W14 0AX, United Kingdom
7.3 / 10 Greater London United Kingdom
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Overview

First Impressions

Hotel Indigo London K West Shepherd’s Bush by IHG sits right where West London starts to feel more relaxed, tucked away on Richmond Way but close enough to everything that matters. When I first walked in, I was struck by how the building itself tells a story — this used to be the BBC’s legendary Television Centre, and you can actually feel that creative energy still humming through the place. The lobby has this cool industrial-meets-boutique vibe that feels authentically London without trying too hard.

The Neighborhood Reality

Look, Shepherd’s Bush isn’t Mayfair, but that’s exactly why it works. You’ve got Westfield shopping center literally across the street — which is honestly brilliant when you need anything from groceries to proper retail therapy. The Tube connections are solid too; you’re on the Central line at Shepherd’s Bush station, so getting into central London takes maybe 20 minutes. What I really love is how you can walk to Holland Park in about 15 minutes when you want some green space without the crowds.

The Room Experience

My room had that signature Hotel Indigo design thing going on — you know, where everything feels curated but not stuffy. The bed was properly comfortable (which matters more than people admit), and the bathroom was spacious enough that I wasn’t bumping into everything. What caught my attention was the local artwork on the walls — actual neighborhood-inspired pieces that make you feel connected to the area rather than like you’re in some generic hotel box.

Food and Social Spaces

The restaurant here, Kanteen, does this modern British thing really well. I mean, it’s not going to change your life, but the breakfast was solid and dinner had some genuinely interesting dishes that went beyond typical hotel fare. The bar area becomes quite lively in the evenings — lots of media types and locals mixing with hotel guests, which creates this nice buzz. You’ll find yourself lingering longer than planned.

Why Guests Love It

This four-star hotel gets the balance right between being polished enough for business travelers but relaxed enough for anyone just wanting to explore London without the central zone prices. The staff genuinely seem to know the area well — they’ll point you toward that great Lebanese place around the corner or tell you which entrance to use for avoiding Westfield crowds. It’s the kind of place where you feel like you’re staying in London rather than just visiting it, if that makes sense.

Guest Scores
7.3
Very Good
Based on verified reviews
Staff
8.4
Comfort
8.0
Location
8.3
Free WiFi
6.0
Facilities
7.5
Cleanliness
8.0
Value for money
7.1
Available Rooms
Standard Queen Room
1 large double bed
Max persons: 2
$282
per night
Standard Twin Room
2 single beds
Max persons: 2
$282
per night
Standard Room
Max persons: 2
$282
per night
Standard Queen Room - Accessible
1 large double bed
Max persons: 2
$282
per night
Premium King Room
1 extra-large double bed
Max persons: 2
$327
per night
Premium Room
Max persons: 2
$327
per night
Premium King Room with Daybed
1 extra-large double bed 1 sofa bed
Max persons: 2
$350
per night
King Suite with Daybed
Max persons: 2
$407
per night
Premium King Room
1 extra-large double bed
Max persons: 2
$438
per night
Select →
Facilities
General 8
Designated smoking area
Air conditioning
Non-smoking throughout
Heating
Lift
Facilities for disabled guests
Non-smoking rooms
Room service
Food & Drink 3
Breakfast in the room
Bar
Restaurant
Languages spoken 10
Arabic
German
English
Spanish
French
Italian
Dutch
Polish
Portuguese
Russian
Cleaning services 3
Daily housekeeping
Dry cleaning Additional charge
Laundry Additional charge
Safety & security 4
Fire extinguishers
CCTV outside property
CCTV in common areas
Safety deposit box
Reception services 5
Invoice provided
Concierge service
Luggage storage
Express check-in/check-out
24-hour front desk
Business facilities 2
Fax/photocopying Additional charge
Meeting/banquet facilities Additional charge
Parking Private parking is possible on site (reservation is not possible) and costs £29 per day. 1
Accessible parking
Other for your stay 19
Fitness/spa locker rooms
Fitness classes
Yoga classes
Fitness
Spa/wellness packages
Foot bath
Spa lounge/relaxation area
Spa facilities
Body wrap
Body scrub
Body treatments
Facial treatments
Beauty Services
Hot tub/Jacuzzi Additional charge
Massage Additional charge
Spa and wellness centre Additional charge
Solarium Additional charge
Fitness centre
Sauna Additional charge
House Rules
Pets
Pets are not allowed.
Groups
When booking more than 10 rooms, different policies and additional supplements may apply.
Check-in
From 15:00
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 11:00
Cancellation/prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Guest reviews
A
Anna
Germany
8
"Great hotel"
Welcoming staff at the reception
18 January 2024
A
Anna
Greece
7
"A nice stay :)"
It was a nice hotel room! The staff was very nice, too.
What could be improved: For someone who doesn't drive, getting to the location is not the easiest. But if you don't mind walking, then it's fine for a weekend! The windows weren't very clean I'd say.
30 November 2023
K
Kylie
United Kingdom
7
"A nice last minute stay."
The room was spacious and comfortable. The lobby bar is nice. Location is good for shopping. Good price point for London.
What could be improved: The spa was an additional cost. It was very dated and run down. We were then informed they are due a refurb and refunded our extra cost for the spa as a few complaints were made.
18 November 2023
P
Pascal
Switzerland
8
"An Hotel that met my expectations"
The room was very spacious, with a huge bed, a couch and a working desk. At the beginning the room was not very much heated but the staff quickly brought an additional heater that worked perfectly. Foof at therestaurant was very correct and the staff polite and very helpful. Very good selection of channels on TV.
What could be improved: A bit off tracks and no restaurant in the close vicinity.
16 November 2023
K
Kai
United Kingdom
7
"Good"
good location central to where we needed to be comfortable stay
5 November 2023
R
Rudi
United Kingdom
8
"Great stay all round"
I loved the spa facilities but was disappointed the cold room was not in use
What could be improved: The cold room in spa was not in use
4 November 2023
O
Otilia
United Kingdom
8
"Very good"
The staff the whole time were sooo lovely and welcoming! The hotel was such a vibe my man and I ended up not wanting to leave during our stay! The spa was really chill, the food was really yummy and the facilities available were perfect including the gym!
4 November 2023
J
Joshua
United Kingdom
8
"Noice 👍🏽"
The room and bathroom were great. The communal hallway has great lighting and pictures, which is great for Instagram. Staff in treatment floors and at the reception are very nice and welcoming. Bless up to them 🙏🏾. (Hope they enjoy the wine). The dance studio at the gym floor was a plus.
What could be improved: - Bit rusty in Bathtub drainage hole - Had technical issues with the TV, (but was upgraded to a different, bigger and much nicer room) - table lamp was flickering, - lights were not working in wet rooms - bathtub was small (mainly because it could not handle our thiccccccccc thighs) #neverskiplegday 🦵🏽 - foutain in the hydro pool did not work.
23 October 2023
T
Tonya
United Kingdom
8
"Very good"
Spa Staff Location Room
What could be improved: Have to pay extra to use the spa
20 October 2023
P
Paul
Jersey
8
"We’ll be back"
We liked the decor & style and spacious bedroom. The staff were great. The food was good, if a bit pricey.
What could be improved: The a/c in our room was broken and it was like a sauna. They brought a portable unit that helped a lot.
10 October 2023
Surroundings
Top attractions
London Zoo 7 km
Regents Park 6 km
Madame Tussauds 5 km
St James's Park 6 km
Trafalgar Square 7 km
Buckingham Palace 6 km
Piccadilly Circus 6 km
Churchill War Rooms 6 km
Natural History Museum 3.5 km
Victoria and Albert Museum 3.8 km
Restaurants & cafes
Restaurant Studio Kitchen 0 m
Restaurant The Mind Palace 300 m
Restaurant Zarathustra Cafe 100 m
Natural beauty
Lake The Long Water 3.9 km
Public transport
Metro Goldhawk Road 800 m
Train Shepherd's Bush 450 m
Train Paddington Station 3.8 km
Bus Victoria Coach Station 5 km
Metro Shepherd's Bush (Central line) 400 m
Bus St Francis of Assisi Church (Stop J) 10 km
Closest airports
London City Airport 20 km
London Gatwick Airport 46 km
London Heathrow Airport 17 km
Hotel Indigo London K West Shepherd’s Bush by IHG
Richmond Way, Hammersmith and Fulham, London, W14 0AX, United Kingdom
$282 / per night
7.3 Very Good
★★★★☆
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