The Lensbury Resort
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★★★★

The Lensbury Resort

Broom Road, Richmond upon Thames, TW11 9NU, United Kingdom
7.7 / 10 Greater London United Kingdom
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Overview

First Impressions

The Lensbury Resort sits right on the Thames in Richmond upon Thames, and honestly, calling it just a hotel feels like underselling it. This four-star property sprawls across 25 acres of riverside grounds — I mean, you’ve got tennis courts, a marina, and even a gym that locals actually pay to use. It’s one of those places where you forget you’re technically still in London until you see the Heathrow flight path overhead.

Location & Riverside Setting

The location is pretty special, actually. You’re tucked away from the main Richmond buzz but still close enough to walk to Richmond town center in about 15 minutes along the river path. The Thames flows right past the property, and there’s this lovely terrace where you can sit with a drink and watch the rowing crews from the nearby clubs. What’s really nice is how quiet it gets here — the Broom Road entrance keeps you away from the tourist crowds that swarm Richmond Bridge.

The Room Experience

The room I stayed in overlooked the river, which you’ll want to request specifically because the courtyard-facing ones are fine but nothing special. The interiors feel fresh without being trendy — think clean lines, comfortable beds, and those little touches like good lighting for reading. The bathrooms are modern, though not huge, and the Wi-Fi actually works well throughout the building, which isn’t always a given in these older riverside properties.

Dining & Facilities

The restaurant surprised me — it’s called Riverside Restaurant and the food is genuinely good, not just hotel-decent. They do a proper afternoon tea if that’s your thing, and the Sunday roast draws locals who aren’t even staying here. The sports facilities are where this place really shines though. There’s a pool, tennis courts, and that gym I mentioned — it’s like staying at a country club that happens to have hotel rooms attached.

Why Guests Love It

You know what makes The Lensbury Resort work? It’s this weird combination of being both removed from London’s chaos while still being part of it. The parking is free (and trust me, that’s worth mentioning), the staff know their stuff without being overly formal, and there’s something genuinely relaxing about falling asleep to the sound of the Thames. It’s not trying to be the fanciest place in Richmond — it’s just doing its own riverside thing really well, and honestly, that’s exactly what you want sometimes.

Hotels in London dot historic Covent Garden, royal squares, and creative quarters brimming with artisan markets.

Guest Scores
7.7
Very Good
Based on verified reviews
Staff
8.5
Comfort
8.2
Location
8.9
Free WiFi
8.2
Facilities
8.1
Cleanliness
8.2
Value for money
7.5
Available Rooms
Classic Double Room
Max persons: 2
$154
per night
Standard Double Room
1 double bed
Max persons: 2
$176
per night
Standard Twin Room
2 single beds
Max persons: 2
$154
per night
Deluxe Queen Room
1 large double bed
Max persons: 2
$198
per night
Deluxe Family Room
2 large double beds
Max persons: 2
$231
per night
Select →
Facilities
Bedroom 2
Linen
Wardrobe or closet
Kitchen 1
Electric kettle
Bathroom 7
Toilet paper
Towels
Private bathroom
Toilet
Free toiletries
Hairdryer
Shower
Outdoors 6
Picnic area
Outdoor furniture
Sun terrace
BBQ facilities
Terrace
Garden
Wellness 21
Fitness/spa locker rooms
Personal trainer
Fitness classes
Yoga classes
Fitness
Spa/wellness packages
Spa lounge/relaxation area
Steam room
Spa facilities
Body scrub
Body treatments
Pedicure
Manicure
Make up services
Waxing services
Facial treatments
Beauty Services
Massage Additional charge
Spa and wellness centre Additional charge
Fitness centre
Sauna
Activities 9
Aerobics Additional charge
Tennis equipment
Water sport facilities on site Additional charge
Squash
Canoeing Additional charge
Children's playground
Games room
Golf course (within 3 km) Additional charge
Tennis court
Living Area 1
Desk
Food & Drink 8
Coffee house on site
Wine/champagne
Kid meals
Special diet menus (on request)
Snack bar
Bar
Restaurant
Tea/Coffee maker
Languages spoken 2
English
Spanish
Cleaning services 4
Daily housekeeping
Ironing service
Dry cleaning Additional charge
Laundry Additional charge
Safety & security 6
Fire extinguishers
CCTV outside property
CCTV in common areas
Smoke alarms
24-hour security
Safety deposit box
Media & Technology 3
Flat-screen TV
Telephone
TV
Reception services 6
Invoice provided
Private check-in/check-out
Concierge service
Luggage storage
Express check-in/check-out
24-hour front desk
Business facilities 3
Fax/photocopying Additional charge
Business centre Additional charge
Meeting/banquet facilities Additional charge
Indoor swimming pool Free! 4
Opening times
Open all year
All ages welcome
Heated pool
Entertainment and family services 3
Kids' outdoor play equipment
Indoor play area
Babysitting/child services Additional charge
Parking Free public parking is possible on site (reservation is not needed). 1
Accessible parking
Other for your stay 10
Air conditioning
Non-smoking throughout
Heating
Carpeted
Lift
Family rooms
Facilities for disabled guests
Non-smoking rooms
Wake up service/Alarm clock
Room service
House Rules
Pets
Pets are not allowed.
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Check-in
From 15:00 to 00:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
From 00:00 to 11:00
Age restriction
The minimum age for check-in is 18
Cancellation/prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Guest reviews
E
Emma
United Kingdom
9
"A very relaxing Christmas Stay."
Location. Cosy feel to it. Free leisure facilities. Staff were very helpful.
What could be improved: The pool unexpectedly closed when the inflatable session was about to start in the swimming pool and wasn’t rearranged once it was reopened. The children were very disappointed.
4 January 2026
A
Alexandra
United Kingdom
9
"All you could want for a fabulous stay"
breakfast was a big selection, room was cosy modern and clean with a coffee machine and tea, bathroom essentials shower gel and shampoo. location near Hampton court palace - driving distance not walking. The gym is fantastic a proper gym with all equipment, a huge studio, yoga classes and sauna. swimming pool, great size too with adults only sauna/steam. Many huge tennis courts and free parking- fantastic !
4 January 2026
R
Robert
United Kingdom
8
"Restful stay in a spacious hotel with good facilities and a quiet location."
Good room, great bed, nice facilities
What could be improved: Room was a bit cold (but we were given an extra duvet immediately on request). Food in the restaurant was decent but would have preferred a wider range on the menu, better wine choice. Would need to go up a notch up in terms of quality to be rated as good value for money
3 January 2026
S
Sarah
United Kingdom
9
"Superb"
Friendly and helpful staff, and delicious dinner
3 January 2026
P
Paul
United Kingdom
9
"Lovely stay, only stayed 1 night so didn’t get to appreciate all the facilities, but staff warm and helpful and whole am"
Located right by Hampton Court Palace which was what we had planned to visit
What could be improved: Didn’t find any fault
31 December 2025
L
Lauren
United Kingdom
9
"Great place and facilities, fabulous staff"
The pool is amazing and all staff were so incredibly helpful and friendly.
What could be improved: Pillows weren’t the best
31 December 2025
G
Guy
United Kingdom
9
"Superb, in all aspects"
Excellent room, comfortable, incredible facilities, great breakfast
What could be improved: It was all good!
28 December 2025
P
Peter
United Kingdom
8
"A comfy and friendly stay in a hotel that we feel comfortable and relaxed in"
The room was fine and had all the amenities we needed (tea/ coffee; safe; comfy bed; heating; small table area; wi-fi; etc).
What could be improved: The only slightly negative was that the shower cubicle was somewhat tight and it's lucky that I am not of bigger proportions (6' and 82Kg)
21 December 2025
E
Estelle
Australia
9
"Great staff, lovely room, clean and comfortable"
Fabulous few days at The Lensbury - would definitely recommend.
What could be improved: No late night room room service or drinks
17 December 2025
L
Louise
United Kingdom
7
"Nice hotel, spacious room and lovely location., staff need to be trained to be more attentive and helpfulan pool facilit"
Great location and lovely facilities. Nice view from restaurant, food nice.
What could be improved: The staff were so inattentive. I was dining alone with two young kids and had to get up 3 times just to get their attention for various things. Same at breakfast the next day. Reception staff very unhelpful. Watched me struggling with a toddler who wouldn’t walk, all our bags and outfits and didn’t offer much help other than tell me I could take a trolley up with me to the 3rd floor. No assistance on checkout either.
16 December 2025
Surroundings
Top attractions
Nonsuch Park 13 km
Osterley Park 8 km
St James's Park 19 km
Buckingham Palace 19 km
Piccadilly Circus 19 km
Hampton Court Palace 4 km
Natural History Museum 16 km
Victoria and Albert Museum 16 km
Restaurants & cafes
Restaurant Red Koyla London 650 m
Restaurant Flying Cloud Cafe 400 m
Restaurant Haweli of Teddington 650 m
Natural beauty
Lake Leg of Mutton Pond 2.1 km
Public transport
Train Teddington 1.4 km
Train Hampton Wick 1.8 km
Metro Hounslow East 7 km
Metro Richmond metro station 5 km
Bus Fulwell Sixth Cross Road (Stop H) 3.1 km
Bus The Prince Albert Twickenham (Stop GB) 3.1 km
Closest airports
Farnborough Airport 41 km
London City Airport 33 km
London Heathrow Airport 10 km
The Lensbury Resort
Broom Road, Richmond upon Thames, TW11 9NU, United Kingdom
$154 / per night
7.7 Very Good
★★★★☆
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