The Franklin London – Starhotels Collezione
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★★★★★

The Franklin London – Starhotels Collezione

24 Egerton Gardens, Kensington and Chelsea, London, SW3 2DB, United Kingdom
8.4 / 10 Greater London United Kingdom
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Overview

First Impressions

Walking up to The Franklin London – Starhotels Collezione feels a bit like discovering a well-kept secret tucked into one of Kensington’s most elegant garden squares. This five-star boutique property sits quietly on Egerton Gardens, and honestly, you might walk right past it if you weren’t looking — which is actually part of its charm. The understated Victorian facade doesn’t scream luxury hotel, but step inside and you’ll immediately understand why this place has such a devoted following.

Location & Neighborhood

You know what’s brilliant about this spot? You’re literally a two-minute stroll from the Natural History Museum and the V&A, yet the street itself feels residential and peaceful. London can be overwhelming, but Egerton Gardens is like a little oasis where you can actually hear birds chirping instead of constant traffic. The South Kensington tube station is practically around the corner, and if you fancy a walk, Hyde Park is right there — perfect for morning runs or evening strolls when the city gets too much.

The Room Experience

My room was smaller than what you’d get at a big chain hotel, but every inch was thoughtfully designed. The Italian marble bathrooms are genuinely stunning, and I mean, the rainfall shower alone made me want to extend my stay. What impressed me most was the attention to detail — proper blackout curtains that actually work, USB ports exactly where you need them, and temperature control that responds immediately. The beds are exceptionally comfortable too, with that perfect balance of firm support and plush comfort that luxury hotels seem to nail.

Dining & Amenities

The on-site restaurant serves modern European cuisine that’s honestly better than it needs to be for a hotel this size. I wasn’t expecting much, but the seasonal menu really impressed me — clearly they’re working with quality ingredients and someone who knows what they’re doing in the kitchen. The bar area feels like someone’s very sophisticated living room, perfect for a nightcap after exploring the neighborhood. There’s no spa or fitness center, which might disappoint some people, but honestly, with Hyde Park so close and the whole South Kensington museum district at your doorstep, you probably won’t miss them.

Why Guests Love It

This isn’t the kind of place where you’ll find tour groups or business conferences — it’s intimate, personal, and feels more like staying at a very well-connected friend’s place in London. The staff actually remember your name and preferences, which is rare these days. Sure, you’ll pay premium prices, but for the location, the service quality, and that genuine boutique hotel experience that’s getting harder to find, it’s worth it. If you want to feel like a temporary Londoner rather than just another tourist, The Franklin nails that feeling perfectly.

Guest Scores
8.4
Excellent
Based on verified reviews
Staff
8.9
Comfort
9.0
Location
9.3
Free WiFi
7.7
Facilities
8.4
Cleanliness
8.9
Value for money
7.5
Available Rooms
Superior Double Room
1 extra-large double bed
Max persons: 2
$514
per night
Deluxe Room
1 extra-large double bed
Max persons: 2
$601
per night
Junior Suite
1 large double bed
Max persons: 2
$681
per night
Executive Suite
1 extra-large double bed
Max persons: 2
$998
per night
Garden Suite
1 extra-large double bed
Max persons: 2
$1,799
per night
Presidential Suite
1 extra-large double bed
Max persons: 2
$2,421
per night
Triple Room
1 single bed 1 large double bed
Max persons: 3
$821
per night
Single Room
1 single bed
Max persons: 1
$467
per night
Select →
Facilities
Bedroom 2
Linen
Wardrobe or closet
Kitchen 2
Coffee machine
Electric kettle
Bathroom 9
Toilet paper
Towels
Bath or shower
Slippers
Private bathroom
Toilet
Free toiletries
Bathrobe
Hairdryer
Wellness 21
Fitness
Full body massage
Hand massage
Head massage
Couples massage
Foot massage
Neck massage
Back massage
Steam room
Spa facilities
Body treatments
Pedicure
Manicure
Hair treatments
Make up services
Waxing services
Facial treatments
Beauty Services
Hammam
Massage Additional charge
Fitness centre
Food & Drink 9
Fruits Additional charge
Wine/champagne Additional charge
Kid meals Additional charge
Special diet menus (on request)
Breakfast in the room
Bar
Minibar
Restaurant
Tea/Coffee maker
Languages spoken 5
German
English
Spanish
French
Italian
Cleaning services 4
Daily housekeeping
Ironing service Additional charge
Dry cleaning Additional charge
Laundry Additional charge
Safety & security 9
Fire extinguishers
CCTV outside property
CCTV in common areas
Smoke alarms
Security alarm
Key card access
Key access
24-hour security
Safety deposit box
Media & Technology 4
Flat-screen TV
Satellite channels
Telephone
TV
Reception services 8
Invoice provided
Private check-in/check-out
Concierge service
Luggage storage
Tour desk
Currency exchange
Express check-in/check-out
24-hour front desk
Business facilities 3
Fax/photocopying Additional charge
Business centre Additional charge
Meeting/banquet facilities Additional charge
Entertainment and family services 2
Board games/puzzles
Babysitting/child services Additional charge
Other for your stay 16
Pet bowls
Pet basket
Shared lounge/T V area
Hypoallergenic
Air conditioning
Non-smoking throughout
Allergy-free room
Wake-up service
Hardwood or parquet floors
Heating
Soundproofing
Soundproof rooms
Lift
Family rooms
Non-smoking rooms
Room service
House Rules
Pets
Pets are allowed. Charges may be applicable.
Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
Check-in
From 15:00
Check-out
Until 11:00
Age restriction
The minimum age for check-in is 18
Cancellation/prepayment
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.
Guest reviews
C
Colin
United Kingdom
9
"Nice but could be improved"
Reminisce the luminous surroundings were very nice. The hotel layout was okay.
What could be improved: Unfortunately, without sounding rude, some of the staff seemed unsure about a lot of things and made quite a few mistakes
21 November 2025
A
Alina
United Kingdom
7
"Agreeable."
Location, staff, efficiency, pleasant.
What could be improved: Size of the bathroom, bath shower very cramped, shower not working well.
12 November 2025
J
Julian
United Kingdom
8
"great location, stylish hotel"
Furnishing and style, upkeep, extras in the room
What could be improved: sink tiny, paying extra for eggs at breakfast
3 September 2025
M
Michael
United Kingdom
7
"London break"
The hotel was clean and tidy. Great location Staff friendly and efficient. Very good breakfast
What could be improved: The only thing that let the Franklin down was the bedroom was just a little bigger than the bed so it felt crammed in. The bed was also very hard.
24 May 2025
J
Juliet
United Kingdom
9
"Friendly, well positioned and chic"
Small, friendly, really close to the museums, lovely food at the restaurant. I was treated like a VIP, I loved my stay. Bed was very comfortable and it was really quiet at night. I was on the 5th floor.
17 May 2025
C
Claire
United Kingdom
8
"Would use again as the room was lovely."
It’s location and the friendliness off the staff. The quiet gardens at the rear of the property were pleasant to relax in.
What could be improved: The bar is small and two of the three nights we stayed there they had events on. We were welcome to stay and enjoy but we preferred to chat quietly. If the events hadn’t been on, it would’ve been perfect.
12 May 2025
D
Domingo
United States
9
"A pleasant stay"
Excellent location, the room was good, maybe too many amenities for the size of the table they put them. Lot of amenities for the guest, modern and comfortable room. Good restaurant and bar, the portions of the meal were very well in size, not too much, not too little. Good room services. The personnel, excellent, well attentive, always taking care of their guests. The garden, with it tables to share working and social time, incredible.
What could be improved: The option at booking.com that I chose, a suite with a queen bed and a twin bed, did not match exactly to what the website mentioned. When I entered the suite, I asked for the twin bed, they told me they did not have such option, but immediately sent me a roll away bed, a good one, but not a proper bed. The height of the bathtub, I have forgotten how high of British bathtub are, quite difficult to enter and leave it. But those two issues have solutions, and would not prevent me to stay there again
2 May 2025
V
Vik
United Kingdom
9
"Overall happy but could be more efficient with check in and check out."
Great location. Rooms were spacious
What could be improved: Long wait for check in, made us sit down on the table and said we could check in but took them nearly 25 minutes. This was similar when we checked out also.
26 March 2025
S
Susan
United States
9
"Only there for one night, but we were well taken care of."
Comfortable bed, great breakfast, attentive staff. The courtyard view was lovely.
23 March 2025
I
Ilona
Austria
8
"Very good"
Style Location
What could be improved: Rooms are not very large Breakfast Waschsalon away very fast We couldn’t make a dinner reservation
19 March 2025
Surroundings
Top attractions
Big Ben 3.7 km
Regents Park 4.8 km
Somerset House 4.7 km
Madame Tussauds 4 km
St James's Park 2.9 km
Trafalgar Square 3.6 km
Buckingham Palace 2.6 km
Piccadilly Circus 3 km
Churchill War Rooms 3.4 km
Natural History Museum 600 m
Restaurants & cafes
Restaurant Orsini 100 m
Restaurant El&N London 100 m
Restaurant The Good Earth 100 m
Natural beauty
Lake The Serpentine 1.5 km
Public transport
Bus Smith Close 9 km
Metro Knightsbridge 900 m
Train Paddington Station 2.9 km
Bus Victoria Coach Station 1.9 km
Train Victoria Train Station 2.5 km
Metro South Kensington Underground Station 600 m
Closest airports
London City Airport 16 km
London Gatwick Airport 45 km
London Heathrow Airport 19 km
The Franklin London – Starhotels Collezione
24 Egerton Gardens, Kensington and Chelsea, London, SW3 2DB, United Kingdom
$467 / per night
8.4 Excellent
★★★★★
Book now
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