Overview
First Impressions
The Spacious 2-Bedroom Apartment in Crystal Palace sits right on Croydon Road, and honestly, the name doesn’t lie — this place actually feels roomy. When I first walked in, I was surprised by how much space there was to spread out, which is pretty rare for London accommodations. The four-star rating makes sense once you see the thoughtful touches throughout.
The Space & Layout
Each room has been set up with travelers in mind, not just thrown together like some apartment rentals I’ve stayed in. The main bedroom gets good natural light, and the second bedroom works well if you’re traveling with family or friends who actually want some privacy. The kitchen is probably the standout feature — it’s got everything you need to cook proper meals, which can save you a fortune when London restaurant prices start adding up.
Crystal Palace Neighborhood
Crystal Palace itself is one of those London areas that locals love but tourists often overlook. You’re up on a hill here, so there are actually some decent views, and Crystal Palace Park is right there when you need green space. The train station is a quick walk, and you can be in central London in about 25 minutes — but honestly, the neighborhood has enough going on that you won’t always feel the need to head into Zone 1.
Practical Considerations
Getting around is straightforward from here, though parking can be typical London street parking if you’re driving. The apartment building feels secure, and I appreciated that check-in was smooth without having to coordinate with a hotel desk. There’s a decent Sainsbury’s nearby for groceries, plus some surprisingly good local spots for dinner when you don’t feel like cooking.
Why Guests Love It
What really works about this place is the balance — you get space and independence without paying central London prices. The 7.9 rating reflects what I experienced: it’s solid, comfortable, and well-maintained without trying to be something fancy. If you’re staying more than a couple nights, having that extra room and proper kitchen makes a real difference in how relaxed your London trip feels.
Guest reviews
"Superb"
The location and apartment was good. Was first floor so not too many stairs.Bus service was ideal for where I needed to go The warmth of the apartment was excellent . Beds were comfortable too.
What could be improved: The television signal was poor. Could of done ✅ with a baking tray for the oven along with a tea towel.I usually take my own but forgot too.Having to take and send photos for the key drop off was hard for me. Had to wait till I reached my daughter's
2 December 2025
"Lovely Stay"
The property was presented very nicely. There was also some tea, sugar and coffee in the kitchen which was nice although it was open so not particularly safe as you never know what the last occupant did with it. The hosts were nice and were ready to help all day which is very nice as we had to extend our stay. The location is alright and there is an Aldi conveniently located across the road. It was nice to be on the half floor because we had our children with us not too far to go. Generally it was a nice stay.
What could be improved: There were no hooks in the property to hang coats or bags. Although there is a lot of storage in the flat, I think a few hooks on the back of the doors and in the bathroom for towels would have been really great.
7 November 2025
"Very good"
What could be improved: Our stay at this apartment was okay, but there were a few issues that made it less enjoyable.
The washing machine was not working, and we weren’t informed about this when booking. For a 10-day stay, this was quite inconvenient, as doing laundry became a problem. The alternative laundry service offered wasn’t very flexible, and we often had to spend a lot of time waiting for collection, which disrupted our schedule.
The lift was also out of order during our stay, again without any prior notice, which made things more difficult.
On the financial side, it took about two weeks to get a refund for the laundry fees, and I was charged deposits multiple times during stay (at least three charges of £250 each) without our authorisation and no clear explanation. My original £500 deposit also hasn’t been returned yet, even two weeks after check-out, which is concerning...
17 September 2025
"Expensive but in the right location. Promises took time to fulfill."
Location we let the property for our visiting family but from the master bedroom window can be seen the supermarket interior opposite!
What could be improved: Place cold initially, washing machine not working. Heaters were quickly supplied but did not fix the washing machine until the day before leaving although offering a laundry service ONCE. Clearly the management agents were no more than money hounds offering more services which we did not take up. It took time to get the basic things sorted. with the agents preferring Whatsapp for communication rather than ringing.
7 January 2026
"Property needs upkeep."
We like the location, it has an Aldi right in front.
What could be improved: It took the host three hours to release the keys which prompt me to forfeit my first night and stay in the travelodge hotel within a mile. We lost power the third night and the washer got stuck with our clothes.
21 June 2025
D
Deniecia
Trinidad and Tobago
4
"From bad to worse"
Location was good with a nearby bus stop, opposite a supermarket and close to Crystal Palace.
What could be improved: Building common area was dirty as we entered. The apartment had some upgrades. First off, I paid extra for early check in as I had an event to head to. The access code was not sent as promised and when I eventually got on to the staff after waiting at the lockbox (which isn't on the compound by the way), I was able to access the apartment by the regular check in time. Refund for same wasn't offered but it was honoured when requested. There was no wifi during the stay - it was reported as widespread network issue HOWEVER the staff allowed techs to enter the apartment when we were NOT present, DESPITE our instructions NOT TO. There was no respect for our privacy or our explicit wishes that we were not comfortable with strangers entering the flat when we would be out for the day. This was EXTREMELY UNPROFESSIONAL. The wifi was never sorted during our stay of 6 days. The washing machine door could not close and therefore could not function. It even looked as though it had been pryed open a few times. Bed was uncomfortable. Bathroom had mold and a dirty shower head. Kitchen was well equipped but we dared not open the window as there was pigeon droppings right outside which is a definite health hazard. There was also no warning of this: when taking garbage out, you need to put a stopper by the fire exit door or have someone else on the inside to open the door for you else you WILL be locked out - keys in hand or not, there is no way to get back in from the outside. For the price of the place/disguisingly "professional" booking in addition to a security deposit - it was a horrible experience.
30 July 2025
"Prettig en fijn verblijf voor een leuke tijd in Londen"
Het is een fijne en ruime plek om te verblijven
What could be improved: De communicatie om de sleutel te ontvangen kan beter.
17 June 2025
"Un séjour paisible et parfaitement réussi dans un cadre chaleureux et confortable."
La générosité de l’espace, le calme absolu, et la décoration soignée dans chaque chambre. L’emplacement est parfait pour explorer la ville tout en profitant d’un vrai moment de repos. On sent que tout a été pensé pour le confort des invités.
4 June 2025
"Tuve una gran estancia de una noche, cómoda y sin complicaciones"
Me quedé aquí solo una noche y, sinceramente, no pudo haber sido mejor. El lugar tenía una vibra genial súper limpio, cómodo y tranquilo. Todo salió perfecto de principio a fin, y el anfitrión fue muy amable y fácil de comunicarse. Si alguna vez vuelvo a la zona, sin duda sería mi primera opción.
22 May 2025
"Exceptional"
Het appartement is ongelooflijk ruim, met een open woon- en eetkamer die veel natuurlijk licht binnenlaat. Beide slaapkamers zijn ruim en comfortabel – perfect voor gezinnen of huisgenoten. De keuken is volledig uitgerust met moderne apparatuur, waardoor koken een plezier is. De badkamer is schoon en stijlvol, en er is zelfs een extra toilet – erg handig! De buurt is rustig en veilig, met gemakkelijke toegang tot winkels, cafés en het openbaar vervoer. Crystal Palace Park ligt op loopafstand – ideaal om te wandelen of te ontspannen in de natuur. Al met al is dit appartement een uitstekende keuze voor iedereen die op zoek is naar ruimte, comfort en een geweldige locatie. Een echte aanrader!
What could be improved: geen
1 May 2025